Terms and Conditions
Terms of service.
When you use Maestro at Home, DBA Maestro Maintenance Management, LLC, you will inevitably share some information with us. Your privacy is important to us and we are committed to protecting your contact information, home address, and any household details you provide Maestro Maintenance Management, LLC for the execution of your maintenance, repair, and remodeling needs.
By providing personal information, you consent to us collecting, using, and storing your personal information as required or permitted by law.
If you continue using our services, then we will treat your use as your consent to us handling your personal information in accordance with this Policy.
3. What kinds of personal information do we collect and hold?
The type of personal information we collect will depend on the circumstances of its collection and the nature of your dealings with us. This information may include, but is not limited to:
your name, address, and contact details;
payment and transactional information;
your preferences and opinion about types of services;
information contained in any communications between you and us; and
any information about you that you provide through our services, including information you provide if you participate in a survey, promotion, or competition.
If you are a prospective Maestro preferred vendor, we may collect the following information:
your name, address, and contact details;
your employment or business details and qualifications; and
information you provide to us as part of the recruitment process.
If you choose not to provide information as requested, it may not be practicable for us to service your needs. For example, it will not be possible for us to allow you to create an account if you want to remain anonymous or use a pseudonym.
We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information, we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.
4. Why do we collect your personal information?
We collect your personal information primarily to allow you to create an account and use the functionality of Maestro at Home. Collecting your personal information allows us to give you information about or provide you with our services.
Some ways we use your personal information are:
to identify and interact with you;
for the purpose for which the personal information was originally collected;
to develop customer insights so we can better understand your preferences and interests, personalize your experience and enhance the services you receive;
to perform administrative and operational functions;
to comply with any legal requirements, including any purpose authorized or required by U.S. law, court or tribunal; and
for any other purpose for which you give your consent.
In relation to the personal information of prospective Maestro preferred vendor, we collect personal information for purposes including to:
enable us to carry out our recruitment functions;
correspond with you, provide training and professional development;
fulfill the terms of any contractual relationship; and
ensure that you can perform your duties.
5. How do we collect your personal information?
You give it to us.
We collect personal information directly from you when you:
use our services;
set up an account with us;
interact or share personal information with us via our website, app, and social media;
communicate with us; and
participate in one of our surveys, promotions, or competitions.
6. Disclosing your personal information
We may disclose your personal information to the following third parties:
to our business or commercial partners;
third parties and contractors who provide services to us;
payment system operators and debt-recovery functions
We may also disclose your personal information if we are required, authorized, or permitted by law.
7. Using your personal information for direct marketing
From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our services.
You can opt-out from being contacted for direct marketing purposes by contacting us at email@example.com or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt-out from receiving marketing information, we will stop sending such information within a reasonable amount of time.
We take all reasonable steps to protect personal information under our control from misuse, interference, and loss and from unauthorized access, modification, or disclosure. We hold your personal information in electronic form, in secure databases operated by our third-party service providers.
We protect the personal information we hold through encryption over SSL, firewalls and login password protocols, secure and access-controlled premises, monitoring staff access, and auditing.
While we take reasonable steps to ensure your personal information is protected from loss, misuse, and unauthorized access, modification, or disclosure, security measures over the internet can never be guaranteed.
9. Accessing or correcting your personal information
If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information in which case we will write to you to explain why we cannot comply with your request.
We try to ensure any personal information we hold about you is accurate, up-to-date, complete, and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.
10. Destroying or de-identifying personal information
We destroy personal information when we no longer need it, unless we are otherwise required or authorized by law to retain the information.
11. Making a complaint
If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.
We take privacy complaints seriously. If you make a complaint, we aim to respond within 5 business days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.
We will investigate your complaint and write to you to explain our decision as soon as practicable.
We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.
13. Billing & Subscription Details
Your Maestro at Home subscription is eligible for semi-annual recurring maintenance inspections for single- and double-system homes spanning up to 3,500 square feet. If your home is greater than 3,500 square feet and/or has more than two home systems, then we are able to service those additional systems at an additional fee per our hourly rates for that service.
All Maestro at Home subscriptions is billed monthly for a minimum of six months. At the close of the initial six-month subscription period, you may cancel the subscription as you wish. Please reach out to firstname.lastname@example.org for any additional billing or subscription-related questions.
14. Payment Terms & Conditions
Welcome to the terms and conditions (the "Terms and Conditions") for use of a bank account, debit card or credit card registered with Maestro Management, LLC ("Maestro", "we" or "us") as a payment method. If you choose to use a bank account, debit or credit card as your payment method, you accept and agree to these Terms and Conditions outlined in this document.
15. Your Method of Payment
ACH/Debit: By choosing to use a bank account as your payment method, you will be able to pay the fees due for your Maestro services by using any valid automated clearing house ("ACH") enabled bank account at a United States-based financial institution. Your transaction must be payable in U S. dollars. In the case of an ACH transaction being rejected for Non-Sufficient Funds (NSF), submission error, or other bank-related return reasons You understand and agree that Maestro may at its discretion, where applicable, assess a return item charge for each returned ACH debit. You acknowledge that the origination of the ACH transaction to your account must comply with provisions of U.S. law and agree not to dispute this any recurring billing with your bank so long as the transactions correspond to the terms indicated in this document. As a general rule, you should report any fraudulent, erroneous or unauthorized transactions to your bank within 60 days after the questionable transaction FIRST appeared on your bank account statement. You should contact your bank for more information about the policies and procedures that apply to your account and any unauthorized transactions, including any limits on your liability.
Credit Card: By choosing to use a credit card as your payment method, you will be able to pay the fees due for your Maestro services by using any valid American Express, VISA, MasterCard or Discover card. Your transaction must be payable in U.S. dollars. Maestro, in its sole discretion, may refuse these payment options to anyone or any user without notice for any reason at any time. Transactions that we process will be identified as "Maestro Maintenance Management” (or similar identifier) on the statement issued by your bank, credit card statement or other financial institution holding your account. All questions relating to any transactions made by us using your bank account or credit/debit card should be initially directed to us, but may also require involvement of your bank or card issuer. Contact your credit card issuer for information on your liability for unauthorized transactions.
Your Authorization: By choosing credit/debit card or ACH as your method of payment, as applicable, you agree that: (a) you have read, understand and agree to these Terms and Conditions, and that this agreement constitutes a “writing signed by you" under any applicable law or regulation, (b) you consent to the electronic delivery of the disclosures contained in these Terms and Conditions, (c) you authorize Maestro (or its agent) to make any inquiries we consider necessary to validate any dispute involving your payment, which may include ordering a credit report and performing other credit checks or verifying the information you provide against third party databases, and (d) you authorize Maestro (or its agent) to initiate one or more ACH debit entries (withdrawals) and you authorize the financial institution that holds your bank account to deduct such payments, in the amounts and frequency designated in your then-current payment plan. If choosing credit / debit card as your method of payment, you authorize Maestro (or its agent) to charge your card.
Transaction Errors: If you believe that any payment transaction initiated by Maestro (or its agent) is erroneous, or if you need more information about any such transaction, you should contact us as soon as possible at email@example.com______. Notify us at once if you believe the password associated with your account has been lost or stolen, or if someone has attempted (or may attempt) to make a transfer from your bank account or credit card without your permission.
Our Liability: If we fail to debit your bank account in accordance with these Terms and Conditions, in the correct amount, we may be liable for certain losses directly caused by our failure as the law may impose in such cases. However, there are some exceptions. For instance, we will not be liable where: (1) you do not have enough money in your bank account; (2) your bank account is closed or withdrawals restricted; (3) any terminal or system was not working properly and you were advised of that before you initiated the payment; (4) circumstances beyond our control (such as flood, fire, power outages, mechanical or system failures); (5) your financial institution refuses to honor an ACH debit; (6) your instructions are lost or delayed in transmission to us; (7) a reasonable security concern, such as unauthorized use, causes us not to honor your instructions; (8) this payment option has been discontinued or suspended; (9) we advise you that your request will not be processed; and (10) other exceptions allowed by law. If our error was unintentional and resulted from a bona fide error, our liability is limited to actual damages.
Agreement Changes: We may in our discretion change these Terms and Conditions at any time without notice to you. If any change is found to be invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any other changes or the remainder of these Terms and Conditions. We reserve the right to subcontract any of our rights or obligations under these Terms and Conditions. YOUR CONTINUED USE OF YOUR BANK ACCOUNT OR CREDIT/DEBIT ACCOUNT AS A PAYMENT METHOD AFTER WE CHANGE THESE TERMS AND CONDITIONS CONSTITUTES YOUR ACCEPTANCE OF THESE CHANGES.
16. Communications Consent: By executing this Agreement, Customer authorizes Maestro to deliver or cause to be delivered informational and marketing calls and texts to Customer using an automatic telephone dialing system or an artificial or prerecorded voice (these calls and texts are collectively referred to as "messages"). These messages may include payment reminders, information about services provided by Maestro to Customer, service updates, and/or other Maestro product and service offerings. Customer authorizes Maestro to deliver or cause to be delivered these messages to 1) any wireless telephone number Customer provides to Maestro when Customer initially executes this Agreement or agrees to receive services from Maestro; 2) any wireless telephone number subsequently supplied by Customer to Maestro; or 3) any wireless telephone number provided by Customer when Customer subsequently updates contact information with Maestro. Customer agrees and acknowledges that he or she is the account holder for any wireless telephone number provided to Maestro, or otherwise has authority to consent to receive messages on or to any such wireless telephone number. Customer further agrees to notify Maestro immediately in the event that a wireless telephone number provided by Customer to Maestro is no longer assigned to Customer, and agrees to update the Customer's contact information with Maestro in order to keep that information current and accurate. In the event that Customer desires to revoke consent to receive messages as described in this paragraph, Customer agrees to either 1) click the "opt-out" link in a Maestro text message; or 2) follow the instructions in an artificial or prerecorded voice message, as appropriate.