FAQ's

 

  • What is Maestro Maintenance?

Maestro Maintenance strives to be the only name you know when it comes to repair, maintenance, or remodel. Residential or commercial, we handle it all. Once we receive a service request, we will call to scope your project, find the best price and vendor for you, then schedule the project whenever is convenient for you. From start to finish, we are dedicated to providing the easiest and most cost-effective solution. Our user-friendly site makes it easy to get started. 


  • How do I submit a Service Request?

To submit a service request, or what we call a ticket, first go to our website at https://www.maestromaintenance.com/ then navigate to “Submit Service Request” on the home page. Simply fill out the form and submit. After this, our team will receive your request and get back to you promptly to scope your project.


  • What if I need something else done but I have already submitted my ticket?

    We are here for 1 or 100 projects. If you have already submitted a ticket, you can always create another one. None of your tickets will get lost if you submit more than one. 


    • How do I know I’m getting the best price?

      We take care of that for you. We always present the lowest price for the best work on your project. We do the hard work for you and find you the best people for the job for the lowest price.


      • Who does the actual work?

        We have a network of trusted technicians we work with on a regular basis. We carefully vet each vendor and ensure that you are getting quality, hard-working people to execute your project. 


        • How is this easier than hiring someone myself?

          With Maestro as your one-stop shop, we handle everything from scoping to scheduling and from project management to quality control. When you work with Maestro, you know only the best is working for you. No more lengthy timeframes, missed appointments, etc.   

           

          • What if the vendor doesn’t actually fix my problem?

           

          Although all of our vendors are insured and heavily vetted, mistakes happen. But we will ensure the work is done to your satisfaction, and if not, we won’t stop until it is.

           

          • How long until someone gets dispatched to help me?

           

          We pride ourselves on our quick response times and our ability to get someone to you quickly. We can have someone to you in as fast as an hour depending on your issue.

           

          • What comes with a Maestro At Home membership?

           

          Preventative maintenance inspection(s), a custom home maintenance plan, “honey-do” hours, emergency response priority, materials coordination services, a monthly work order credit, and specialty diagnostic service calls. Each level of membership varies in how much you earn. Check out each level and see what plan is right for you.

           

          • When am I charged for my membership?

           

          Memberships are billed every month on the same day of purchase (if you purchase the plan on May 11th, you will be billed next on June 11th). 

           

          • How do I cancel my membership?

           

          While we hate to lose anyone as a member, we are happy to help. Simply call our office at (205) 293-6697, and we will assist you with canceling your membership.

           

          • What is inspected during my Maestro Home Analysis as a member?

           

          Navigate to our “Membership” page on our website then scroll down to "Details" where you can click on "Maestro Home Analysis" and view what is included in the inspection.

           

          • What does the Preventative Maintenance Chores include?

           

          Navigate to the “Membership” page and scroll down to the “Details” box. There you can click on Preventative Maintenance Chores. That page will show you the chores we complete as part of your membership. You get a certain amount of inspections per year and during this time we complete the tasks listed to maintain your home. These tasks are included as part of that analysis visit.

           

          • What are Honey-do hours?

           

          Those hours are dedicated hours from a handyman to tackle the things on your “Honey-do” list. You may use these hours anytime during the year to knock things off your list.

           

          • What is a Specialty Diagnostic Service Call?

           

          Those are service calls to specialists such as an HVAC technician, electrician, or appliance repair technician to troubleshoot or diagnose an issue before scheduling the work to be done. You earn a certain number of free calls per year as per your membership level.